Frequently Asked Questions
Everything you need to know about your Beauty Exchange Supply experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Processing times may vary during peak holiday seasons.
What is your return policy for beauty products?
For hygiene and safety reasons, we only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer international shipping?
Currently, Beauty Exchange Supply ships to the United States and Canada. We are working on expanding our international shipping options soon.
Are the professional hair tools covered by a warranty?
Yes, all professional styling tools are covered by the manufacturer's limited warranty. Please keep your digital receipt as proof of purchase for any claims.
Can I track my shipment in real-time?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure checkout process.